Data Privacy and Cookies
WHO WE ARE
This Privacy Notice applies to the use of personal data collected by Victoria Riggs trading as Victoria Charlotte Floral Design. The phrases ‘we’, ‘us’ or ‘our’ will mean this same business.
INFORMATION COVERED BY THIS NOTICE
Personal Data – This is information, or any combination of separate pieces of information, that could be used to identify you.
WHERE WE GET THIS INFORMATION
When you enquire or register for products and services provided by us, we collect personal information directly from you, either through face to face contact, by telephone, email or electronic communications such as messaging or through the internet
WHAT INFORMATION WE COLLECT
Information we collect directly from you
Depending on the type of service or product we are discussing, the following are examples of information we may collect directly from you:
Information about your family
Payment information, such as a credit card and bank account details
Your communication and marketing preferences
We may, during the course of your relationship with us, request additional information from you which is relevant to the provision of specific services.
HOW WE USE YOUR INFORMATION
We will process the information you provide to provide you with products and services and answer any questions you may have.
The following are examples of how we use the information we collect:
To process your request and confirm your identity
To arrange delivery of your product/s and/or service.
To process payment for our services
To operate, monitor, evaluate and improve our products, services and websites
LAWFUL BASIS OF PROCESSING
We process your information under any of the following lawful conditions:
Performance of a contract - this is where the collection and processing of your data is necessary for the performance of a contract with you, or in order to take steps at your request prior to entering into a contract
Legal obligation - this is where the collection and processing of your data is necessary for compliance with a legal obligation.
Consent - where we process information under consent we will seek your clear and unambiguous consent before processing your data, for example to contact you regarding your request
We may transfer or otherwise process your personal information when required by law and/or government authorities.
HOW LONG WE KEEP YOUR INFORMATION FOR
Your personal data is kept from the date that you provide it until the completion of our contract. The completion of our contract can be of any length however it will only be for as long as is reasonably necessary. Upon enlisting our services the length of the contract will be established; this will typically be either the date of delivery and/or the dates that any leased items are returned.
WHEN WE COMMUNICATE WITH YOU
We will send you service related communications.
We may also contact you in order to provide you with information about our products and services which we believe may be of interest to you, and which relate to your needs.
HOW WE COMMUNICATE WITH YOU
For communications related to the service we are providing, we will primarily contact you either by telephone or email. At times it may be appropriate to contact you via SMS and/or post in addition to telephone or email.
YOUR STATUTORY RIGHTS
You have a number of rights concerning the personal information we use. These include the right to:
ask us for access to a copy of your personal information we hold about you
ask us to correct your personal information
ask us to delete your personal information
Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time. If you withdraw your consent, your previous consent will remain valid in respect of our use of your data in relation to good or service we are still contracted to provide
ask us to restrict the use of your personal data
object to our use of your personal data
lodge a complaint with the Information Commissioner’s Office, if you object to the way we use your personal information. For more information please go to www.ico.org.uk
If you wish to make a request for access to a copy of your personal data or exercise any of your other rights, please make requests to firstname.lastname@example.org.
We will acknowledge your request and let you know what we will need from you to carry out your request. Every effort will be made to respond to or comply with your request as quickly as possible, and we will ensure our systems are updated as soon as is practicable in response to your request.
HOW WE PROTECT YOUR INFORMATION
We store your personal information on our computer systems and in our paper records.
We have implemented strict security procedures to ensure that personal information is not damaged, destroyed or misused, and to prevent unauthorised access to your information.
The information that we collect is stored securely.
We also use a number of security measures to prevent electronic access.
Where - in line with this Privacy Notice - information is shared with third parties, similar security measures are used to protect your information.
LINKS TO OTHER WEBSITES
Our website may provide links to other websites for your convenience and information. These may operate independently from us and have their own privacy notices or policies, which we strongly suggest you review.
Where linked websites are not owned or controlled by us, we are not responsible for their content or data privacy practices.
OUR PROMISE TO YOU
When you provide us with this information, you agree to the collection, use and sharing of your information in accordance with this data privacy notice. Our promise to you is that
You are in control of your data
You can change your privacy settings at any time
If you don’t think the data is correct tell us and well put it right
We will keep your data secure
We also promise to collect, process store and share your data safely and securely and to make sure the businesses we work with do the same
UPDATES TO OUR PRIVACY NOTICE
We will occasionally update our Privacy Notice, so we suggest that you review this Notice from time to time. If we make substantial changes to our Privacy Notice, we will endeavour to inform you directly about these changes.